Mercure Porto Centro Aliados

Emplacement et personnel tres accueillant

Shower leaked water on the floor. Soap dispenser was unstuck from the wall the whole week we were there. Light switch was broken.

Lack of response to broken items.

Great location, very comfortable and clean

This is a modern hotel with good facilities in an excellent location in the heart of the city, a short walk from Aliados metro station. The reception and bar staff are friendly and helpful and create a relaxed atmosphere. The room was of a good size and clean with a very powerful shower, although being on the ground floor in the far corner of the hotel, was dark with very little natural daylight due to a wall and various plants close to the outside terrace. This wasn’t critical for a short break but would be offputting for a longer relaxing stay. Breakfast had plenty of choice including gluten-free options although with only a small area, is very crowded, particularly around the refrigerated counter. It would be preferable if English breakfast tea bags were provided at breakfast (although they are supplied to the room), as although English breakfast tea is available, it does look a little complicated to brew, and tea bags would be quicker and simpler! Overall I would recommend this hotel.

Das Personal war sehr freundlich und hilfsbereit

Central Location Friendly helpful staff

Lovely hotel and we especially enjoyed the pool.

We were in the older part of hotel over a couple of warmer days and found the air conditioning poor.