Holiday Inn Express & Suites - Bend South by IHG

Great customer service

The chaise lounge in my room had pet hair all over it

Very clean and comfortable, easy access from highway

This Holiday Inn located on the south side of Bend, OR was well situated and had a large parking lot. It offered a free buffet breakfast. The room was commodious and well appointed.

Arrival was somewhat off putting due to the parking lot being jammed with some five to six dozen construction vehicles from constructions crews that were staying at the hotel. On top of that, the south side of the hotel was under construction itself making access to the hotel lobby somewhat tricky. The advertised full hot breakfast was sub par and served on plastic plates, plastic cups, and in plastic wrappers.

Everyone was courteous and helpful. We had a problem with our car battery and the service desk was ready to help with a battery charger. We were also very pleased to be able to bring our dog.

The breakfast was great and easy.. The staff was nice and so very helpful we needed a baby bed and they ran one right up even though it was almost 11 pm when we arrived. The space is nice and the bathroom was very open and everything was comfortable.

The location is kind of in a weird spot. The parking lot is small and not for any bigger vehicles. The pool is smaller and they don't have a hot tub

The pool, the location, rooms were spacious. Carpet in rooms should be changed to a solid surface flooring.

Our rooms didn’t get refreshed with coffee. We didn’t expect a linens change, but we do like the room tidied and refreshed each day.