Tru by Hilton Radford, VA

Greatstay

The only complaint I had was the noise and the check in. The guy asked if I had ever stayed in a TRU before and proceeded to tell me that it was the Frat house of Hilton. After stating kindly and playfully that as long as there were no bugs it would be fine for one night. He (hopefully jokingly) stated that no they had taken care of that problem and that bugs shouldn't make their way to the top floor anyways. This interaction made me want to cancel immediately and find another hotel but it was late and we had bee driving all night after work. The room ended up being very clean however, I would suggest bringing your own pillows and maybe some ear buds if noise bothers you.

Staff was very kind!!!

The staff was incredibly friendly and welcoming. The room, bathroom and bed linens were all immaculately clean. The breakfast buffet was decent but would have been nicer with fresh cut fruit.

Found a roach in our room that we paid $700 for 2 nights to stay in. Immediately went to the front desk to be turned away with an “oh well”. Took pictures and everything. Even left their little pet on the counter when I left. Never got a call from their manager, Krista, no apologies, nothing. Hilton says they’ll make these things right but Krista failed to offer a room credit for a different hotel location and declined to issue a refund despite everyone knowing roaches are unacceptable, always, period. Leila or Leann, the girl at the front desk, accused previous guests of having roaches and they must’ve been the ones who let in this full grown egg laying roach. Carpet stinks in the hall and the AC air will clog your sinuses. It’s dirty here. Plain and simple. What a shame.

I liked the cleanliness of the facility. I didn't like that the TV didn't work over half of our stay.

For the past few years, I always choose to stay at this property. It's very convenient to the college, right off the interstate and the rooms are freshly prepared during my stay. The breakfast served is a large various of things to help you start your day. Thanks for an enjoyable stay.

Staff would not issue a zero dollar for my room account receipt

The hotel was nice, however the linens on the bed were so uncomfortable. They were scratchy and not heavy enough. We stayed 2 nights and no one came to our room to make the bed or give new towels.

I can excuse a lot of things but bugs aren’t one of them. Roaches. I have pictures and no manager on duty who could do anything. So gross. For $700 for 2 nights that should never happen.