Tru by Hilton Radford, VA

Rooms were clean and stocked with towels

Patrons outside in the parking lot yelling and screaming after midnight. Smokers standing right outside the doors to the lobby, not vapers, cigarettes.

I liked the breakfast, and our room was very clean and comfy

I am truly disappointed with TRU by Hilton Radford. I stayed the first weekend in March for a local soccer tournament. Everything was going fine until my little girl got sick from the pool chemicals. It was a one time thing in the morning hours then she was fine. I cleaned it up, striped the bed and notified the maid service. You could definitely tell the maid wasn’t happy about the situation. But she is a kid and accidents happen. I check out and notice a $526.50 charge separate from my $427 charge from the weekend stay. I call the next Tuesday and see if I can see why I was charged this amount. I was told the manager Krista Branch was on vacation. Called back again and was told she was filling in for another GM at another location.Keep calling multiple days and no call bak. So I called the Hilton honors customer service line. She told me in the notes it stated I was charged that amount because my daughter puked and the manager has called to explain this to me(this is what the notes say). Krista Branch has never called me one time after calling over ten times and leaving messages. I really question the integrity of this business as she has lied on documentation. I have asked Hilton corporation and left messages and asked for an itemized receipt, incident report and photos/evidence. Hilton Corp said it was up to the local hotel to provide that and they had no control but sent an email to Krista to provide me this information, on top of the messages I have left! I was honest and upfront and would have been okay with a cleaning fee, but $526.50 is absolutely ridiculous, especially with no explanation. They just charged me a random amount and then decided not answer any questions about it. As a single mom this was a hard hit! Please don’t stay here as the manager will charge you random amounts and try to get away with it and lie on documentation to Hilton Corporation. Please BEWARE!! So, So disappointed with the dishonesty and management at this location!

Nice staff

Breakfast food was terrible. Coffee was flavored water....terrible Fruit and bagles were ok, but cream cheese was frozen

Courteous and helpful staff.

There was a lot of noise from the highway the filtered through the hotel and into the rooms.