InTown Suites Extended Stay Chesapeake VA - Greenbrier Road

Extended stay. Property had just been refurbished so it was updated. The front desk manager needs to find a new profession.

This is not a hotel. Cleaning was once a week. Bring your own towels and be prepared to wash them. I called over 20 times to let the front desk know I was going to be arriving near the front desk closing time due to my flight and their phone service would not let me talk with anyone. I had to cut my stay in half to to an emergency back home. They did not prorate my money back and I lost a week’s cost to them. Hundreds of dollars.

It was the best room I’ve stayed in since I have been in Virginia but I was disappointed with the fact that the laundry services were not able to be utilized because there were no cards available to purchase and load with money therefore you had to take your laundry out to a laundry mat and was inconvenient

My trip was excellent the hotel is in a great location located to a bunch of fast food places Pat the manager was amazing the one thing I will say is if you're staying longer than a few days you need to bring your own towels and toilet paper besides that my stay there was great I was comfortable it was quiet the room was nice kind of small but nice and comfy would definitely stay there again

I stayed 11 days worst experience ever no site laundry machines didn’t work all out of order I had to buy all necessities tissue paper, towels

We were there for 3 weeks, the beginning was great, the rooms are newly renovated. Going into our 3 week, the lady at the front desk turned on us and was anything but accommodating. She was rude and nasty! There was a lot of law enforcement presence and the room next had prostitutes and/or dancers in and out.

We got one roll of tissue. No answer at the front desk. No pots/pan or utensils for the kitchenette. Air conditioning barely worked in the 80 degree weather. Blanket too thick and heavy for Virginia weather especially with the air not working properly. Mattress was lite as if it was an air mattress and very very uncomfortable. I figure so south the hospitality would be so welcoming. I had a better result going to a Connecticut residence suite. The laundry onsite, dryers didn’t accept my card after putting $20 on it. The attendant stated that it never happened before and suggested that I buy another $2 card and put more money on the new card. Never again.

The floors were dirty. Shower was broken.

The room was very modern and clean and the staff was very friendly but the rooms are tiny! When laying in bed, the tv is about 4 feet from your left and the AC unit is about 3 feet from your right. The fridge is about 4 feet from the foot of the bed. So there’s also a lot of noise from the AC unit and fridge while you’re trying to sleep. It’s very claustrophobic.