Holiday Inn Express Amherst - Lockport by IHG

Hotel was in greta shape, good and clean

Its where i stay everytime im here for business. Its easy to get to. The hotel is well kept. Its has a decent breafast.

Space is roomy. I have a nightstand, kingbed headboard, 3 person sofa against the same wall and still see the room:). My late Check-in was easy(12:11am). Staff is kind as well. Thanks.

Staff is very personable and professional. The girl at check in even remembered me from previous stays. It things like that will keep me coming back for future stays

Stay was great. Breakfast omelets were delicious.

Very clean

The property was super clean, neat, and staff was very friendly. What I didn’t like was I told housekeeping that I didn’t need any service. I went out for the day and came back my I phone charger was missing. I left it plugged in the wall by my bed. My daughters had new chargers so they didn’t use mine but mine was stolen I know for a fact it was stolen. I told housekeeping I didn’t need service just towels so she gave them to me in the hallway and I gave her my dirty towels in the hallway then my family and I left for the entire day. I know exactly what happens. Since I told her I didn’t need service she went in my room anyway since I left and stole my charger. My advice to anyone who is staying don’t ever say you don’t want housekeeping because they will go in your room when you leave and steal then when you complain and tell the hotel that they stole something from your room the housekeeper will say she didn’t go in the room because the guest said she didn’t want housekeeping. That’s how the cover there tracks. So always request housekeeping that way you can say they were in your room if something comes up missing. A charger is no big deal but stealing is stealing if I had something of value that probrably would have been stolen too. They do have safes in the closet you can use which is wonderful but I didn’t think I had to put my charger in a safe. Other than that the hotel is wonderful I will go back but next time I’ll request housekeeping and use the safe provided

Very noisy at night, I could hear people talking, other people stepping really loud on top floor and people chatting at 3, 4 am.

Clean, quiet, with good service overall and a variety of breakfast choices.

I stay here often. Beautiful, safe quiet. Clean