Marbella Lane Triplex San Jose

We had a family trip to meet up with friends and families in the area. Perfect location and just exactly what we needed. Host was good at checking in before and after our stay.

I booked, expecting to be in the bigger house on the property. And it said in my booking that I booked for the “Standard House”. I was not made aware that I and my friend would be staying in the “tiny house” that was also on their property. I was only made aware of that when I checked in. I was highly disappointed because I booked this place so my friend and I could have the space. We were going to be attending a local convention 10 mins away and brought quite a lot of stuff with us. The tiny house was not made for 2 people. It is made for 1 person OR a couple (if you don’t mind the close quarters). There was also a hole in the floor, cracks in the ceiling, it almost doesn’t feel insulated inside because it gets very cold, and the heater sometimes doesn’t work or kick on right away. Overall I had an unhappy stay and ended up leaving early. And I could not get a refund due to hotels.com’s rules and the owners rules.

This home isn’t only beautiful. But super cozy. The stay was excellent. The check in was a very fast process. This is our second time renting from this company different locations and both are amazing. Highly recommend

It was a very nice little room , perfect for a few days .

Great place for a great price!!

Before arriving, a Marbella Lane associate reached out via email and text message informing me of a very VERY foul odor in the house 3 hours before check in. They stated that I could either get a refund or check it out for myself and decide if I want a refund or if I would like to continue with the reservation. Upon arrival the smell was so over bearing the kids, wife and myself didn’t even walk in the front door. They tried to have all the windows open and tried spraying the unit with about 5 Febreze cans that they left out for us to see. It has been 3 days since the booking and Expedia has reached out multiple times (with myself on a 3 way call) with no answer. I have emails and text messages from Marbella Lane also the phone calls confirms a refund. This was a huge inconvenience to my family vacation due to the fact that we had to book another room for the same dates just so we had somewhere to lay our heads. I am fortunate to have the funds but for another family this could have been a life changing experience. I do not recommend this booking for any future guest. This is a warning from my family to yours.

Great place, and everything was perfect.

I didn’t get my requests met by the host

Property was very craftily misrepresented. There were 3 homes avaliable. We had the "Basic" house. It was so small, 1 of us had to stand in the corner while the other one went around the end of the bed to use the toilet. Was advertised as having a tub/shower combo, but no tub. Coffee brewer was sporadic. MW was large enough for popcorn, hot dogs, or small drinks. Floor has soft spots in them and the fake wood on it was a trip hazard with loose pieces coming up. Veneer peeling from bed, bathroom vanity. Communication was difficult. No instructions regarding anything to operate nor suggestions for local restaurants, entertainment, etc. I was sent 2 videos when having difficult with the security lock. We were there 6 days and had 1 towel and washcloth per person. Heat was provided by a radiant fan with no safe place or room to use it. 3 overpowering air freshners in the tiny room/remade shed. Nowhere to eat (had to eat in bed). Do not recommend.

The only thing was room doesn't match what's on website.