Luminor Hotel Purwokerto By WH

The location is very good. In the downtown of purwokerto. This hotel also provides a free shuttle service to and from Purwokerto station

I do not have complain

The breakfast was great. There was a lot of variety. Normally the wait staff would fill my coffee cup, but, I had to get my own coffee. The wait staff was quick to clear our table from dirty plates and used utensils, and they were very polite.

The first was that I had to wait for over 30 minutes and two phone calls at the train station for the hotel shuttle. It was prearranged three days in advance and the front desk knew the train I was coming with and its time of arrival. This was my biggest disappointment. The room was large,but, the bathroom was of a wet design. After a shower, the floor became slippery and dangerous for seniors. The cleaning of the toilet and sink left a lot to be desired for a hotel of this calibre. Well below the cleanliness of international standards. The bedsheet seemed to be fresh although there was a stain. Our room did not smell fresh.

The location

The cleanliness

Location

Poor breakfast only for indonesian

The ambience was exactly what I have seen on the booking.com listing - modern, warm & friendly. The exterior and interior were delightful to find in a small city like Purwokerto. The staff from the security to the reception desk, cleaning service, housekeeping & hotel staff were very helpful and quick to respond to any questions/inquiry. We accidentally left a jacket in the car which took us from the hotel to the train station and just realised it when we were already on the train. A quick call and several WhatsApp messages, we have received our jacket delivered to our hometown. The free shuttle was a bonus ( I read your IG page about it) Thank you so much for the wonderful hospitality and care. The food during breakfast was good too. A great idea too (for the environment) to have glass water pitchers which we filled drinking water from the water cooler. No plastic waste and able to have ample water when needed.

The bed linen had some streaks/botches, the bathroom exhauster need to have a stronger suction power, & routine room checks. We noticed a room near ours which was not completely closed for more than several hours. We called the front desk to check, which they did.