Orlando Vacation Rooms

The room had keyless entry which was a nice feature. I received an email at check in time stating what room we were in and what our door entry pass code was. They sent an email the day before we were checking out to email them once we vacated the room. There are lots of restaurants nearby and Gift Shops. We didn't receive room service but that was ok with us. We were however charged and extra $429 which was a fee for the total 8 days we stayed that was unexpected since we already paid Expedia for the room rental.

Excellent room, very nice and clean. I arrived after 9pm and the lobby was closed, from the outside the hotel doesn't look good but the rooms are very good

At night we had some interesting people hanging around outside. felt safe though

We called the property and were able to get an earlier check-in, which was great! Location is awesome, 18 min drive to Universal Studios. Pool was nice, property is clean. Room was great with a fridge, microwave, safe, hairdryer iron and ironing board. Clean and modern. Restaurants, shops pharmacy within 5 minutes. Would stay here again!

The property was clean I would have liked to see ice machines on the floors and maybe some vending machines

Muy buena propiedad. Limpia y buena ubicación, cerca de tiendas, restaurants y vias de acceso. Check in y checkout rapido y facil.

I like allot nothing bad for say

Very uncomfortable beds. Certainly have seen some mileage on them. One metal chair at the computer desk. Attempted to contact the hotel after receiving a confusing confirmation email. The person who answered the phone was not speaking English and hung up after I said hello 3 times. Attempted to contact Hotels.com through Expedia. All calls went to an answering machine and were never returned. I finally found a phone number for Hotels.com and found myself speaking to someone in India. I could not understand what they were saying and asked to speak with someone in the United States. They could not transfer me. I am so disgusted with the customer service at Hotels.com that I have decided to make future bookings directly with a hotel.

Noisy

I had no idea that this is not a true hotel. Each unit is individually owned, so it was a challenge to fix the issues that we had with cleanliness and tub drainage. No one could get in touch with the owner, so we just had to live with the issues we had. It was frustrating, and we won’t stay here again.