Residence Inn by Marriott Manchester Downtown

Our experience here was great. The hotel is clean, well maintained and nicely decorated. The room was very comfortable, large with lot of amenities. The staff was friendly and very helpful. Check-in and check-out were both quick and easy. Breakfast was better than most breakfasts. The price was very reasonable for a hotel of this quality. The only minor issue was parking lot filled up when the hotel was busy although part of that issue was recent snow and cars who took multiple spots

The hotel was beautiful. The rooms were clean and had everything needed and beyond. There was a full kitchen with all appliances, the pool was heated and perfect for a swim. Breakfast was ok, sausages were cold.

Late at night someone pounded at my door, when asked who is it they didn't say anything, at first I dismissed it as going to the wrong room, again around 3:30 am another loud knock, which woke me up and it was a bit unnerving since it was just me and my 8 year 9ld Granddaughter there. I called the front desk to report what was going on, the person replied with a rude "are you sure"? Like I was making up a story, sure I would call the front desk at 3:30am just to cook a made up occurrence. Front desk said they would check the cameras. Later when checking out I asked if they found out who it was that knocked at such hours, I was told in a rude tone, the cameras were checked and no one knocked at my door and even if there was someone there they couldn't do anything about it. Also there was a woman who screamed outside like she was terrified, which tells me the area of the hotel wasn't the best place. All in all, the staff on the front desk were not very helpful and far from friendly.

The room was spacious and clean. The bar had food as well as drinks. The water bottles was a nice touch.

The room was not well insulated. I could hear the person in the room next to me snoring, could hear a woman cough in the other room , and the traffic was so loud it kept me up all night. Also the lighting in the room is too dark even with all the lights on. And lastly, the shower was cold because there is no door on the shower, the water pressure is weak, and no heat in the bathroom so it causes a draft and cold air fills the shower when you are using it.

This hotel allowed another guest who I have never met to use my card to book as a "family member" when I called to review the charge the front desk was incredibly rude and was no help at all.

This hotel allowed another guest who I have never met to use my card to book as a "family member" when I called to review the charge the front desk was incredibly rude and was no help at all.

Skipped breakfast. Loved the darkness of the room

It would be good if bottled water was provided.

staff was very nice and helpful room was spacious and comfy

Rooms were very clean and comfortable