TownePlace Suites by Marriott Grand Rapids Airport Southeast

Your nite guy put renewing my room on the morning guy then morning guy tryied to put renewing my room on the manager an your bed an pillows sucked REPLACE THE PILLOWS MAN WOW

Nice people all around and nice rooms

Clean and well located

Motion light on the bathroom

Very clean and welcoming

Very good

Location.

Could smell cigarette smoke in my room.

I’ve stayed in hotels over 75 nights per year for business travel, and this experience stands out for all the wrong reasons. The room itself was clean (in spite of the strong marijuana smell throughout hotel hallways), and the location near the airfield was convenient with friendly check in staff. Unfortunately, the bed and pillows were subpar (1-star quality), and the real trouble started in the evening. At 7 p.m., I witnessed police outside my door handling an eviction of a long-term guest with dogs. The noise and activity went on for 2 hours, and I was told by the front desk that this was a routine eviction. Later, around 11 p.m., a man came to bang on the same door repeatedly, yelling and agitated. He was clearly part of the evicted group, and the front-desk attendant, working alone, was understandably scared. I ended up sitting with her until police arrived around midnight. The hotel general manager’s response to the situation the next morning was less than professional. He offered only 5,000 points as compensation, which was woefully insufficient given the extent of the disruption. I explained my frustration, but he brushed off the incident and said it “didn’t involve me.” While the front desk staff did their best, the lack of support from management left me with a very poor impression. Avoid room 302 and, frankly, this hotel. Poor response to a safety and disruption issue. Photo attached for room proximity as described.