Home2 Suites By Hilton Utica, Ny

We should have known there would be trouble the moment we got to the front desk to check in and saw the note taped to the counter that said: “All children must be accompanied by an adult at all times while on hotel property. If children are found running or playing in the hallways, you will be asked to leave the property.” These paper signs were everywhere. In the elevators, on all floors, on the ice machine. Clearly they have problems at this motel. We found out the motel is a regular stop for youth hockey teams. How thrilling… If only we were warned before we stayed there. We arrived on a Saturday afternoon for a five-night stay. We had no general issues with the cleanliness of the lobby area or our room. Those areas were clean and well maintained. The carpets in the hallways were disgusting. You could tell that they had been cleaned, but the stains were so deep, there was no hiding them. At the end of our hallway, we actually saw a large pile of new carpet tiles so obviously they are going to do a big replacement. Definitely needed. We checked into our room and unpacked. We left to visit family for a few hours, then went out for dinner. When we got back to the motel around 9:30pm, there was a group of kids (around high school age) running around in the parking lot screaming and goofing around. We walked into the lobby to find around 75 people (kids and adults) having a pizza party. It was tremendously smelly and noisy. We went up to our room and got ready for bed. I cannot express how miserable the noise was in our room. We were on the third floor of four. It sounded like there were elephants playing hockey in the room above us. We waited around 45 minutes, then called the front desk. The young man working went up to get them to be quiet. He followed up with us by stopping by our room to chat. He apologized and offered to go back up if the noise continued. It did, just not as loudly or as frequently as earlier. We didn’t bother to call him back, and just suffered in the noise until 12:15am, when it finally stopped. The hockey teams checked out of the hotel on Sunday, the next day. Thank goodness. If we had one more night, we would have found another place to stay.

Home2 Suites ist qualitativ deutlich besser als z.B. Best Western, Holiday Inn, Fairfield Inn etc. Geräumige Zimmer, sauber und freundliches Personal.

Ich wüsste nichts, das besser sein könnte.

New build, beautiful rooms equipped with everything you would need.

תחושה של בית.

לא ניתן לנעול את דלת השירותים/מקלחת

The room faced Genessee Street and it was noisy all night

Did not export the surrounding area

We paid 1200 dollars to live in a hotel for a week with cockroaches. Not knowing they were in there until they ran across the tv and my husband had to kill them on the last day of our trip. We feel so gross and should not have to pay that amount of money to itch and live with roaches in your hotel room. We were there for a whole week for our daughter’s wedding and were scared we brought them back to Arizona in our suitcases. I have since thrown them out and refused to take them into our house so the $1200 stay and $509 for luggage is just unacceptable