Villa Monument Hotel

We booked this hotel for just over 3 weeks, for 2 of those 3 weeks there was no hot water. During our stay a rat was sighted in the shower twice. We constantly had to ask housekeeping for amenities such as toilet roll and shower gel. Even though there were two of us staying in the room, the room was always laid out for one person (e.g. 1 towel, 1 robe, 1 bottle of water etc). The hotel believed that offering us a room that was being refurbished and that was a lot smaller than our original room would somehow remedy the situation. Outside our room was a speaker which played music quite loudly from morning till very late in the evening, which made it difficult to work and rest. At times I was calling the front desk at midnight to request that the music be turned off. I would avoid booking this hotel at all costs as I truly believe it is the worst hotel on Victoria Island. The service is poor and the manager is terrible. I hope no one has to ever experience what we did.

Good

The hotel looks nice on the outside but the rooms are very poorly kept. The bathrooms are terrible with dirty water running through the pipes to shower and sometimes no water at all

A very good facility with great standards. Could do better with tap water noise and distractions from workers and attendants

Nice boutique hotel.

Great hotel, more of a 4 star than a 3.5, and the bathrooms are en-suite, not sure why it says they are not on hotels.com. Nice comfortable, clean rooms, nice range of options for the complimentary breakfast. Will definitely stay again.