Residenza Juvarra - Exclusive Loft

Beautiful apartment located right in the centre of the historic city.

The a/c wasn't very efficient so we were very glad of the fan provided!

Location.

We went to Torino in December and unfortunately it was very, very cold. We couldnt sleep because of coldness, we went to bed dressed with regular clothes and termic underwear. I was so desperate to look for other hotel in the middle of the night. I tried to contact the company but no one answered. (We called around 20:00). I sent a message on the chat, but the same - no answer. It is unbelivable to dont have any contact with the owner, no Whatsupp, no phone contact. In case that anything happens you are on your own. Maybe this place is good in summer time, but definitely I don't recommend for winter.

Everything especialy the location.

The location is brilliant! Right in the city heart and close go most attractions, shops, restaurants and bars.

Upon arriving they didn't let us in before 3pm because they were still cleaning the property. Ok, but at least they could have kept our luggage till we could check-in the apartment! I advised the property beforehand that we were going to arrive early and they informed us that at 1pm we were going to receive instructions to collect the key and get to the apartment. So I thought ok, we leave the luggage and come back later. However, when we got there they told us to pay to leave the luggage in a luggage deposit somewhere and basically ruin our first day since we ended up wondering around with our luggage while it was raining heavily and we got all wet including our luggage and the contents inside. Then some of the sockets in the apartment were not working properly. You switch off the lights in the living room area and the TV and the lamp switches off too. Never experienced something like this in my life! We had to watch TV with the lights on! Communication with the host was very disappointing too!

Location was really good.

Firstly you receive information that you can drop your luggage and pick up your keys from some office (15 min walking far away from the flat) , then on the day of your 1st night stay you receive a message in the morning saying that you will be picking the keys from some shope nearby, therefore if you come frim abroad and you had all your day planned, as to drop you luggage, do your things for half day until you can enter the property, is ALL GONE…because you have just received infos that all you planning is ruined, so you are stuck with carrying you luggage until 3 pm when you will be allowed to enter the apartment. It would have been better to know all this prior to your stay so you can organise differently isn’t it? Anyways, you enter the flat…freezing cold….and no instructions on how to turn the heating on ( if there is any ). So you start calling the number provided ( BUT THEY DON’T answer, is ONLY texts) and you wait and wait for someone to reply , and when they finally reply they tell you to use the chat from their website…what a nonsense isn’t it? At this point, you start being a bit pushy because you’re cold , tired and really annoyed…and they finally answer to that text and give you instructions. Now…good luck waiting for the flat to start warming. Cleanliness poins of view? Very poorly- good things? Bedsheets and towels clean. Communication- very disappointed!

The staff were really friendly and I was able to drop my bags off when I arrived before the apartment was available. The airport shuttle bus stops near the office so it is very convenient to pick the keys up. The apartment is in a lovely building in the centre of town and it was a great place to stay - right near bars and restaurants, and felt safe walking back at night.

No corkscrew! One morning there was no hot water for the shower but it was fine the next day

Location

No air con despite 30°C

Excellent security, nice decor, great facilities. Quiet apartment in nice older building close to everything you need. Spacious! Great staff at key collection - the lad was helpful and good at explaining everything. We loved the whole experience and would definitely return.

All great. No problems at all.