Tú Paraiso Privado- Lahun Suites Playa del carmen

WORST EXPERIENCE! NO WATER FOR ALMOST TWO WEEKS!! None! Literally had to go to a spa down the street to SHOWER! Then when the guests got water none of us had ANY water pressure or HOT water. They trick you, but it's been an ongoing issue in their building!! No refund offered!! No drinking water provided! Only a hurricane meal which was a squished sandwich (ham/cheese), the tiniest bottle of the cheapest water, smallest apple. They claim all their staff speak English but some didn't, especially SECURITY. Was there during the hurricane in which power went out for 12+ hours (understandable, fine). As a guest, I wasn't told that I wouldn't be able to get groceries and all stores were closed for two days. They told me this 15 min before everything closed! Ridiculous! This meant NO drinking water for days since they refused to provide any. Security LAUGHED at me when I needed water - by the way security is in the other building across the STREET so if you have an EMERGENCY in your room at night DON'T expect ANY help. Their website claims a CALM and RELAXING stay with all these "free" experiences. You don't get ANY of them!! It's all a lie! They make it IMPOSSIBLE for you to leave (you can, but they WILL NOT refund you)! They provided nothing to me for two weeks! I have multiple recordings of no water, and all the screenshots from their POOR MANAGEMENT of their lies. The only good thing was the cleaner is great (I had Alex). The cafe downstairs is good as well. AVOID AT ALL COSTS!!

The staff were very friendly and helpful. The rooms are large and super nice. Our friends stay here every year. This was our first time and we will be back!!