Canopy By Hilton Austin Downtown

Breakfast menu was really nice, ate in the bar twice. Cleaning staff really friendly. Afforded late checkout of 12 noon. Flavoured water jugs in lobby and water machine in gym.

Leak in lobby close to the billiards table I almost slipped and fell when playing billiards.

Nice team throughout

Just loud at night because of nearby bars

What is the point of being a Diamond member when they automatically put you in a room right by the elevator and ice machine! Concrete floors and rip off parking fees. This is a boutique hotel! We’ve stayed in much better Hampton Inns.

The reception area is the smallest I have been, with a welcome table occupying a space for some guests possibly attending an event. It made it smaller. We only stayed here overnight since we are also staying at another Hilton branch in San Antonio. The valet people are nice and efficient. The price for valet is comparable to California prices. I am not sure why the receptionist was not able to see the request to put us in a room as far as possible from the elevator. We are quite near the elevator. We can hear the noise from outside the room. The floor of the room is made of concrete, making it feel cold. We did not have a room upgrade but I don’t expect to always get a room upgrade. The bed is quite low so I had some difficulty standing up though I’m just 5’11”. If you’re taller, it might feel that you’re standing up from a foot stool. My partner had breakfast but I did not. He said the food is ok. Overall, the hotel looks very small from the outside, but the room we had is of decent size. I just can’t provide it a higher rating since I was expecting something more for a curio branch.

Great service and a wonderful hotel

Very friendly and responsive staff! It's really the luck of the draw if you get a room at the back as the front rooms are subjected to the nightlife as many reviewers have commented.

Our room feltl a little dingy. And although I was aware of it, the parking fee is exorbitant. There is plenty of other public parking that will cost you a third to half the price of Hilton's charge.