Home2 Suites Troy, OH

First time at a Home2 Suites! Check-in: The lady at reception did not acknowledge me as an HH guest, did not provide hours for breakfast (they close breakfast promptly at 9am, rather than 10am - (which is what I'm used to at Hampton Inns and I missed it one morning), did not offer complimentary water, and was just a little bit surly. The room: I booked the larger suite because it was the only king room available when I reserved. The entrance and kitchen area are HUGE! I wondered why so few dishes and utensils were available, but by about day 3, I realized that most of these items were in the dishwasher from a previous guest. So I added the few that I used to that load and ran it again. Speaking of the kitchen, if you like creamer for your coffee, pick up some up at the coffee bar in the lobby. The creamers that were in my room had solidified. The unit was sparkling clean with a comfy bed and two very large TVs. As for the bed, I kept thinking something was weird about the blanket. By the end of my stay, I took a closer look and figured out what was so weird. It was a very worn dust ruffle! I am taking off one star for this! I am still scratching my head as to why a name brand hotel would repurpose old worn dust ruffles for blankets. It was an okay-to-good stay, but I will return to the Hampton Inn across the street on my future travel to Troy.

Lovely facility. Very clean . Door was stuck and hard to open and close. Room was accidentally left open by staff. Shampoo was empty. Front desk staff was friendly.

Amazing, amazing place. Very comfortable, very homey, very very nice. Had my grandsons birthday party there. They had a blast. We all loved breakfast, thanks again.

We were in Room 305 in Troy Ohio. The door was wapperjawwed and rubbed really bad, which caused a lot of noise! Hated it, but didn’t tell anyone at the time because we didn’t want to be bothered by someone trying to repair it while we were in there.

Head manager needs some chill pills, you don’t threaten a customer with kicking you out and calling the police because I questioned an undisclosed fee! See needs help and should be removed. Other than her, it was a very nice hotel and the remaining staff was extremely nice. I would recommend this hotel.. just don’t question the price and fees! :-)

Our room was top notch,spacious,clean,very functional.

Horrible customer service. The manager, Stephanie, refused to refund one night after our car broke down en route and we stayed at another Home 2 in Indianapolis. Hilton heartlessly took advantage of people stuck in a horrible situation. Not only will we not be staying at this hotel, but will be switching away from Hilton after 20 plus years of patronage.

The hotel was quiet. The room was spacious

We couldn’t get the TV to turn on and had to call the desk. The staff person quickly arrived and got the tv turned on but it would not turn off unless we unplugged