Home2 Suites Troy, OH

First of all once we checked in, we noticed there were real china cups available for morning coffee/breakfast. It gets better, when entering our room, there were china plates, cups, glasses and utensils plus a full size fridge/freezer, microwave and a dishwasher! Of course the bed and pillows were very comfortable.

It was a wonderful hotel! Very clean and convenient!

Calm, quiet, welcoming, comfortable. I can't complain at all. Everyone that worked there was friendly and helpful. Breakfast was delicious. The indoor pool was warm and even with all the noise in there, it was quiet on our room right up from the pool. Plenty of parking. Will stay again.

Super convenient. Close to many things.

So it began with being put into a room that was already given to a different guest, despite me having chosen this room during my contactless check in. I only found out when trying to hook up to WIFI. We were told to move to a different room and received apologies and the offer of complimentary items from the marketplace. The majority of the stay was uneventful, until I looked over my billing. I saw that not only was I charged for the "complimentary" items at the marketplace but was also charged a fee for my service animal. Now I stay in Hilton hotels no less than 10 days monthly, my service dog goes everywhere with me, never in all those stays have I ever been charged a fee, which is illegal! Figuring it was a mistake I called my diamond membership representative to fix. Instead of doing the right thing and crediting my account for the erroneous charge, I instead got the ramblings of a dishonest manager who just decided she would refuse and claim nobody knew the dog was there, I didn't fill out paperwork or some other nonsense. God forbid you just admitted your error and fixed it. Everyone in that hotel met my service animal, they all knew she was there, and if they didn't, how did you come to charge me for it. Being as it is not clear to Hilton staff, I will inform you of the LAW. No, I don't have to fill out paperwork or inform you of my service animal. If they had a question, they could have asked the 2 questions they are allowed by law to ask. 1. Is it a service animal and 2. what is it trained to do. She does not need an uncomfortable vest or paperwork. Do better Hilton, your management here is rude, uninformed and dishonest. There are far better hotels to stay at where you won't be treated so poorly. Instead of asking like a normal human being, you decided you would judge for yourself and then go out of your way to excuse your piss poor decision making. Very possible you dont belong in the service industry.

Clean, safe, and very friendly staff

This was truly an exceptional stay. Checkin was a breeze, the room was immaculately clean and big, and the breakfast was excellent. I would absolutely stay here again.

There was nothing to not like!

Beds were very comfortable very clean hoteland good breakfast