Home2 Suites By Hilton Memphis East / Germantown, Tn

clean, beautiful and luminous.

no breakfast in Sunday when I paid for breakfast included.

Check in was horrible. The person at the front desk was rude, uninterested. There was a problem with my reservation through hotels.com. She didn't care, didn't offer compassion, didn't offer solutions. Left it up to me to come up with solutions. She just didn't want to be bothered. After getting to my room started my phone kept ringing. No answer when picking up. Finally had to disconnect phone. The hotel itself was great.

We really enjoyed having a living room area in addition to the bedroom. The property was well maintained and made us feel right at home. There are a lot of feral cats prowling the edges of the parking lot but they minded their own.

We got to our room, and it was not clean. They still had trash on the table, and they did not remove the use soap. To say the least, we were not happy. We will not choose this location again

All aspects of the stay were just fine except for the price. I think the price is about 20% above what it should have been. BTW, The sewer system was acting up while we were there and the smell along the north side of the building was pretty bad.

Friendly staff and very helpful managers.

Always a great place to stay.

Front desk staff was lovely! Property is tucked away from the busy street so it’s relatively quiet. I felt very safe at this location and will stay again if I’m ever in Memphis!