Hampton Inn & Suites By Hilton Waterloo St. Jacobs

Included the breakfast

They should have just a little smoking area with a bench seat like the hotel across.

Easy check in, nice clean room, comfortable bed, good variety at breakfast.

Good and friendly staff. Attended quickly for all my requests. Good breakfast. Spacious room

four of us were in the room. Only one chair and table. It would be good to have couple of chairs for sit and rest. Good to have kettle, couple of vine glasses in the room

I chose this property because of the customer service that Hampton Inn is known for. However, when I called to request a one hour late check out time, they refused to accommodate that. It was my graduation from a nearby university and i wanted to keep my room for a short time after the ceremony to come back and change out of my dress clothes. Instead they refused to allow that 1 hour time frame and alternatively, i had to haul my suitcase with me and change in a bathroom stall of a restaurant! I was told the housekeeping supervisor would not allow my request. So much for customer service!

I felt like my customer request was not given proper consideration and accommodation. A special request, which didn’t feel unreasonable, was made in essence of what would be accommodating for the customer. My preference should have had weight, not the housekeepers’ time schedule.

Friendly staff, nice pool,

All good but the mango juice was really awful. The orange juice was good but this seemed off although the helper said that’s the way it normally is.