Kimpton - Pittman Hotel by IHG

Great hotel downtown Dallas in Deep Ellum area. All of the staff is incredibly friendly and helpful. The hotel is very clean and nice. I had a small breakfast and coffee at Elm and Good the restaurant on site and it was lovely. Great service all around. Eleanor at the front desk knew it was my birthday and had a small charcuterie and bottle of wine sent to our room. Very nice touch! The common areas are quiet and modern and I could get some work done. No coffee maker in rooms but states that you can request one. Valet is $55/ night. There is coffee in the lobby in the mornings. Bikes are available to use. Very happy with my stay here and I will return.

The noise from the nightclub in front of the hotel won’t let you sleep during the night. They keep On honking and having flghts at 2:30 in the morning on both friday and saturday nights and our room was on the 3rd floor directly facing this whatever establishment that is. Furthermore, they took more than 40 minutes to take the breakfast order and still brought the wrong item after waiting for an hour. The food at that elm restaurant is extremely ordinary: the eggs Benedict seemed watery, the dinner salmon was salty and too dry. the hotel vibe also lacks the regular Kimpton feel and the lobby and rooms lacked character and charm.

Very cool building, the pool was nice. I liked having an actual bathtub in the bathroom. We never had to wait on an elevator. Cookies and lemonade at check-in was nice.

The pool only gets morning sun. The pictures on the website are a little misleading as far as sun exposure. There was a stain on the bed sheets when we took the covers back. Housekeeping was prompt when coming to change the sheets, so that was appreciated. One other thing was a hair (most likely pubic) on one of the windowsills.

The lcoation

They gave us the wrong room. I had to fight to get the right room. No breakfast available. The power went out so we were unable to do anything. No coffee in room.

It was very modern and clean

Lack of parking.

Nice rooms and staff

The location was very noisy. Right next to train tracks and bars with loud music and bass that you can hear until 2am. Couldn’t sleep.

We were able to check in upon arrival (earlier than check-in time) which we greatly appreciated. Loved the amenities in the bathroom!

We asked for help with a dinner reservation, communicated with the team for days prior to check-in. But upon arrival they had no idea what I was talking about, which was frustrating. The barn door into the bathroom is just not practical - and so difficult to move. We booked a room with breakfast included, but the on-site restaurant couldn’t clarify what that meant. Only after asking Reception a third time did we receive an explanation of what we could order. I suppose we just expected better service.