Holiday Inn Express & Suites - Collingwood

First off, we did not know that there were hockey teams booked there for the same nights of our stay. On Friday from around 8PM doors on the 2ndfloor especially close to the elevators were kept banging, loud voices of adults and children were heard from our room, children running in the hallway until 11PM even after the security guard did visits. On Saturday night, we still heard the same and worst was there were boys who knocked at our door pretending to be from the Housekeeping. We did not mind them until one of them pressed the doorbell intended for "deaf/mute guests". The sound was that of an alarm that came with a flickering light. I went out the door to speak to those boys and I saw them running towards the end of the floor and hid. Fortunately, there was a mom with her 2 sons who saw what happened and heard me talking. I went to the reception and complained. The female receptionist, Lorraine and the security on duty told me there was no noise on Friday night and at that very moment I complained. Lorraine had even told my partner that next time we book, we have to ask if there are hockey teams that are booked, too. And as I went back to my room on the 2nd floor, I pointed out a sign that read "Dear Guests, You are entering a quiet area." that was turned upside down. The security guard answered "Well, this did not cause the noise."

Breakfast was great! All the kids loved it. Pillows were also great in fact, I want to buy some.

Pool was crowded. Not enough chairs, hooks on the pool deck to put your things down without getting wet

Big rooms, friendly staff.

Great location, very clean, and the hotel staff were really friendly.