AC Hotel Fort Worth Downtown

It was clean and staff was really nice everything was close by

The valet and parking no free breakfast

The valet was great. Once we were in the room, it was great.

Check in took 49 minutes. The technology used to assign rooms was not functioning. Front desk staff (2 employees) were unable to tell which rooms were occupied and which were not. I was given a room key to a room that was occupied. The customer said we were the fifth ones that were given that same room assignment. Staff was literally leaving the desk to go check room availability on foot. Where was management? On hold with IT (apparently all day). Why was this handled in such an unorganized way? Management should have been checking rooms and communicating those rooms to the front desk. An employee stationed on each floor would have been even better. Guest were beginning to panic as their evening events were coming up with less and less time to dress and prepare. Guest were returning to the desk 3 and 4 times because of miscommunication. The desk employees were kind and calm during the ordeal- but they were not given any managerial support. Hopefully a more productive plan will come from this chaos!

Room was comfortable and the Hotel well located.

Breakfast was expensive, so we ate at a coffee shop instead.

Super pokój, pinky widok. Wygodne łóżko.

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