HANZ Hotel Bao Hoang Da Lat

Chambre : à moitié propre, sans chauffage. Emplacement : recommandé de réserver un scooter via l’hôtel car il y a trop de monté/descente, pas pratique à pied. Centre ville très mignon avec le lac, quartier animé. Personnel : très réactif, agréable

Lack of daily services although reminded. Bath towels looked filthy. Not enough toilet paper. No room telephone. Unannounced additional charge (100,000 VN đồng or approx. US $4 per night for a room with window and a tiny balcony). No coffee or tea provided. Two star is the generous rating for this hotel. In short: its services should be 5/10 or less. Note also that the first room I checked in had pillows and bed sheet appeared to be used by someone not very long time before me with spots looked like blood stain.

Clean, friendly and well priced.

Hotel standard is ok for the price. I’ve booked through Agoda and paid via the app. On the checkout they have told us that we have to pay in cash and there is no other option then cancelled my booking (processed a refund) on agoda so I cannot claim the cash back.. surely there is an option for payment in the property if they preferred cash.?!? Not great- it’s not even about the money but don’t appreciate this sort of behaviour. I’ve enquired at the reception and they promised to sort it out, but haven’t done anything with it. If you are using agoda, just be wary of it.