Kimberley House

Terrible experience — uninhabitable apartment and zero support from the host I booked Kimberley House, Cape Town through Expedia, and it was one of the worst travel experiences I’ve had. The apartment looked nothing like the photos: it was dark, smelled awful, and the lighting was like in a horror movie. The fridge was leaking with puddles on the floor, and the elevator was out of order — I had to carry my suitcase from the 7th floor. I was also charged extra for late check-in, and when I told the host I was leaving immediately because of the poor condition, they stopped replying altogether. I left the same evening and never stayed there. Expedia should not allow properties like this on their platform — it’s misleading and unsafe for travellers.

The property is very clean, We love the fact that things have been included, such as coffee, cooking oil, salt etc, it felt like a home away from home. Unfortunately the area around this property is a let down and was the only downside for us