American Star Inn

In spite of THREE written confirmations up to 2 months before, the American Star Inn cancelled my reservation 48 hours before I was due to check in.

The place from the outside is a dump. Front office locked. Had to call cell to get checked in. There was no non-smoking room available, only a smoking room. She gave me a candle to mask the smell. She blamed you guys because she said she was booked but you booked me anyway. The room was not really clean, bed was horrible, tv didn’t work. No continental breakfast - not even coffee. Take this place off your radar.

We reserved a room with two beds, but they did not have any. Instead, they gave us a room with one bed and one sleeper sofa. Plus, the listing says they have breakfast and they do not. Furthermore, there was an old broken Coke machine outside with a used mattress leaning up against the wall like some sort of trashy trailer park.

People and staff kind

The friendliest customer service I have ever experienced.

I heard a critter chewing on something in the wall all night. My brother and sister heard them too in their rooms.

Peaceful

I’m going to try really hard to be kind because the owners seem like good people, but I also have to be brutally honest. I’m not sure how this place is getting 5 star reviews. The owners described it as a “working man’s motel”, and I understand that. If you’re truly looking for an inexpensive place to lay your head, this place is fine I guess? But if you’re looking for any kind of comfort, you’d be better off finding an Airbnb in the area. We honestly would have been more comfortable camping…. The pictures on hotels.com, etc, are misleading. They make it seem much nicer than it is. The overwhelming scent of Fabuloso can’t hide the fact that the floors are dirty (the picture is my socks after walking around for a few hours) and there are holes in the walls. We were only given one towel, the tv picture was fuzzy and the remote didn’t work. The refrigerator was dirty and sticky inside. Uncomfortable mattress with springs poking out, and flat pillows. The description also states that they serve breakfast from 6-9am. There was no breakfast. If that was something that needed to be arranged beforehand, that needs to be stated in the description. The only reason I gave it more than one star is because it was very affordable, and I’m sure the owners work very hard, but if you don’t have the resources to properly maintain a motel, you should probably go into another line of business.

excellent

Everything

Nothing