The Doyle Hotel

The property is in a great location with a great view!! The Bell Hop was a great help, Amir Armstrong! He was a great help.

Love the location and all the design elements from the previous owner/operator

The minimal service model just not great and new operator clearly no investing in the property. It’s looking tired. Needs a touch up. Shower curtain in room barely long enough to reach rub. No toilet paper in the men’s room in the lobby. Staff is friendly and doing the best with what they’ve got but not sustainable. The Quirk used to be my number one choice but definitely going to try The Standard or the new Virginia guesthouse first because the rates at the quirk are not that much less and it just feels “neglected”. Roof top renter out but no bar downstairs as an alternative also lame.

Location, rooftop bar, concept is good but needs to have the bugs worked out (see below)

Needs work towards becoming automated check in. Directions for using for code is confusing as written. I booked 2 rooms but had to contact hotel to get check in info for 2nd room and code previse was the same as first room. Person working said the system knew 2 rooms couldn't have the same code but the humans behind the scene did not and signed the same code for 2 rooms. Hotel was fully booked due to Easter and major concert but rooftop bar was significantly understaffed. Bartenders seemed overwhelmed and we couldn't get someone to wait on us outside so had to go to the bar ourselves which made it worse on the bartenders. Finally got a server for our table if 8 - 4 couples. Asked her to split the bill by couple and she said she couldn't because it would mean she would have to figure out what each couple had. Air conditioner in room was not working properly, even after maintenance came. Room could not cool below 71. Breakfast is confusing... can have buffet or walk next door to order. No directions/options provided.

good great experience looks good

The hotel itself is very nice and very well located.

We had several issues: 1) our AC was not working properly and it was 90 degrees during the day, which made for a hot night. They sent the maintenance guy to fix and he came in at midnight and was loud after I told the front desk my kids would be asleep. There was no shampoo in the shower, the shower had no hot water (found out several rooms complained of the same issue), and the shower diverter fell off into the tub as I turned (my cold) shower off. When I went to complain to the front desk, they said yeah that is bad you should complain to corporate. So there's clearly no empowerment to the management team to fix problems. We paid a lot and got a nice looking room with zero functionality. I would never go back.

The location was great. Loved the roof top bar. The staff was very friendly.

We had problems with the hot water. Also, there were no soap and very little shampoo in the containers in the shower. We also had issues with the AC. It would not stay cool. It was like it was on a motion sensor so at night it would get warm.

Easy access good rooms friendly and helpful staff