Sainte Famille Hotel

Exceptionally good location with several good restaurants nearby (maximum 10 minutes by foot). Also an easy walk up to Simba Supermarket and the car free zone with small gift shops. The hotel is so family friendly and offers a lovely pool with a friendly lifeguard for both adults and children.

Slow restaurant service at dinner time in the evening

It's a good place to stay and strategically located.

Nothing all was well

Large room

No air conditioner

De staf is erg vriendelijk en behulpzaam. De kamers zijn goed en schoon maar het grootste euvel is dat het bijna onmogelijk is om te douchen. Ze zijn kokend heet en niet te regelen. Zelfs een koude douche is onmogelijk omdat er dan slechts druppels uit de kraan komen. Meer reizigers hebben hier tijdens verblijf over geklaagd maar probleem werd niet opgelost.

the staff are very nice. i enjoyed the meal

The hotel is in a good location to the meeting venue. The room I had was spacious and cleaned daily and water bottles were made available daily. The staff was friendly and communicated with me before arrival. I enjoyed the breakfast, especially the African tea,

There was a persistent smell of drainage in my bathroom so that I had to keep the door closed always. The shower was not mixing hot and cold water properly so I did not enjoy my morning showers. Please improve on the availability of TV stations, especially local channels that show us visitors what is happening in Rwanda.

The hospitality, friendliness and timeliness of service. Support from staff especially the front desk as very good.