Surety Hotel, Autograph Collection

Clean, beautiful esthetics, perfect location. Very reasonable price. Friendly staff. Amazing amenities, ie espresso bar, gym, elegant restaurant/bar.

Nothing negative to comment on.

Great decor and aesthetic. Location was fantastic for our stay.

No coffee in room, open coffee in lobby was so-so

The hotel is stunning! So much character. The tavern connected is delicious, as is the breakfast & coffee bar. We walked around the city (it’s close to so much!) but ended up spending most of our time at the hotel and tavern there. The staff at every turn was so friendly.

Great stay

Very disappointed For $200 /night. No complimentary breakfast- costs an additional $25/ night for parking- if the lot would have been full we would have had to walk aways to find a parking ramp. The room was extremely small. They do stock your room with snacks and beverages at a high cost. The floors and beds creeked and were noisy as well as the floors. There were beggars outside the motel entrance that made us nervous. Definitely not kid friendly! On our final bill they also charged us $13 to use our credit card to pay for the room that we had to ask about. Positives- the bathroom was good size along with the shower and the front desk staff were amazing to work with all of our confusion about parking.

This is a beautiful hotel conveniently located in downtown. The bed and shower were both luxurious. Many great restaurants nearby. My husband liked the pool table in the lobby. The only downside was having to go to the parking garage, which was a long walk into the next door building and two flights of stairs away. There was a lot of construction when we visited (April 2025) which is temporary. Overall a good experience.

Great hotel.

Very nice hotel, cool concept. Would definitely stay again. Only suggestions would be more light in the foyer (it was a little dark) and stirrers for the coffee.

I need to cancel my reservation because my husband is in hospital. But since I didn’t realize it was non refundable…

Stay was great until i went to the lobby to check out and retrieve my vehicle from valet. There were what appeared to be 2 employees working the front desk. However only one was helping a customer, as i stood there with my bags for over 10 minutes the other employee avoided eye contact and never once asked if she could help me. So i thought she was perhaps busy doing something i could not see. Then a gentleman came down to the lobby and she promptly helped him. I spoke up and said excuse me, youve seen me standing here for 10 minutes while he (her coworker) helped a couple and never spoke up and asked if i needed assistance. She pretended not to hear me, although i am sure she did as everyone else in the lobby looked at me & then her. Absolutely horrible customer service. I will not return to this hotel.