Hotel Sternen

1st floor room was noisy due to passing by traffic. Ok when windows closed but with warm weather needed to keep windows open

Die Lage.

Gemeinsame Balkone, Baustelle, Baustellenlärm, Frühstück in einem anderen Hotel - alles wurde nicht in der Anzeige beschrieben noch stand es bei der Buchung

Great location, nice room.

With construction underway, it felt deserted and strange. I would have appreciated knowing about it beforehand. Breakfast is served in one of 3 hotels, depending on number of guests. It would have been nice to know which one to go to.

The hotel is a building site. I tried to change the dates of our reservation (before our stay) from 7 to 5 nights and the system wouldn’t allow it. The staff and superiors were unhelpful and wouldn’t refund me for the 2 days we didn’t use. The hotel is separate from the main hotel, so meals and amenities are not in the same building. Rooms are very basic with nothing on the walls (depressing). The cleaning of the rooms was poor with no refills of shampoo/soap. Breakfast is poor quality and really not what I would expect for the price. Definitely won’t be staying in Sternen or Krone hotels in the future.

I choose not to stay as I had tested Covid +, was advised to stop the Via Alpina hike I was doing. Also I wouldn’t want to bring risk of infection to a hotel.

Having asked if property would provide a refund, they declined. Fine, given the free cancellation period had passed, but a gesture of goodwill of some sort would have been appreciated. I will not choose to stay at the hotel when I’m able to resume the hike.

Room was recently refurbished and nice.

Staff was non existent. Entire building was under construction. Also a crowd of people entered the hotel around 2 am and were very loud and came into our room. I had to yell at them to leave.

We booked this trip a year ago, bucket list. Due to fly out next week and an email today said they can't fulfil their contract, which we have paid for up front. We booked 2 bedrooms and a balcony, we have been offered a 1 bedroom plus sofa bed no balcony.