Palace Inn Crosby

Over all clean

Why put a handicap person on the second floor making them use stairs?

no breakfast

No top sheet or comforter on beds. Only on sheet and hotel employees were rude and did not acknowledge concerns.

I didn't really like it at all 😔

From the entrance to the room, there was a huge cockroach inside. The smell of damp was strong. There was no iron. The ironing board was dirty and covered in dog hair. They didn't leave any toilet paper; they left the soap and shampoo in tiny packets, already used by someone else. Aside from that, what I liked least was the smell of damp. My clothes were left with that smell. I got home later and washed them.

Cleanliness of room was poor. Bathroom floor was sticky. Furniture was not moved to clean. I took a picture of someone's dentures behind bedside table that I did not move or report. They may still be there. Handicap guests must wait for cleaning staff to leave for the day to park in Handicap parking spot.

The tv wasn’t working. No phone in room to call front desk about tv. My husband went to talk to man up front about the tv. He came to the room and couldn’t get it to work. He said d he would be back. He never came back. So my husband went back to front desk where the guy was sitting and eating. Not worried about resolving the issue with the tv. Needless to say we will not be staying at this location. I would rather drive to Baytown for better service and quality rooms. Also little roaches were on counter as I was washing my hands.