Intown Suites Extended Stay Charlotte NC - North Tryon

Long and short of it, don't stay here. The rooms are dirty, smell of smoke, and are infested with roaches. Their policies are awful and the place is poorly maintained. Let me share my experience here. I booked through Expedia, which has some misleading reviews of it being clean. I wouldn't even call it broom swept clean, I've left Airbnb stays in better condition. When you get there, they let you go review the room before staying in it. My mistake for not looking for bugs I guess. Then they have you sign 4 documents without looking at them. Big mistake on my part. Always review the policies. They have a no refund policy. Under any circumstances. The room I was in ended up having roaches. When I asked for a different room, as I reviewed it, I found more roaches. When I asked again, they tried to give me a room that was occupied already. I left for the weekend and stayed somewhere else, though I had the room for the next week. When I came back Monday to check out early, since they don't have hours Sunday, my bed had no sheets or pillows on it... Let me remind you, no refunds under any circumstances... They did however leave the trash that I had put in the trash can. Go figure. Don't stay here. The facility is dirty, run down, had a broken window, other guests having domestic disputes outside. They did at least appear to try to work with me on the roaches, but due to the policies of InTown, they have no ability to do anything worthwhile.

staff

too short

The property was very clean and the staff was very nice. I will definitely be staying here again. I had very friendly neighbors the short time i was staying there. The bus stop right Infront of the hotel was so convenient for me.