Hampton Inn & Suites Charlotte Steele Creek Road, NC

Rooms are spacious, clean and modern. Location is good and close enough to the airport.

The property was nice, and very clean, very decorative!

I liked the property

The close proximity to visit family.

I understand this is a newer hotel but the rooms are not properly maintained. I went through three rooms. First two rooms had gaps (holes) between the ceiling and wall. Anything such as spiders, water, etc can crawl through which is a concern especially over the bed where guest sleeps. The hotel manager when complain to get another room stated she doesn’t have any more rooms and she didn’t see a problem because when she goes to bed she doesn’t look at the ceiling. How unprofessional and condensing for her to say to a paying guest. If I wanted a motel experience, I would have booked a motel and not Hampton expecting the Hilton experience I’ve received in the past from other locations. Next the final room. There was mold in the bathroom sink and the ceiling over the bed had rust stains. I 10/10 don’t recommend this hotel to anyone. Tru, Westin and Courtyard are minutes away and provide the standard hospitality experience with comfort from what my other family members advised. I wish I followed their lead but know I won’t be here again.

I loved everything that we wanted to do was close by. I was able to eat and go to the nail spa and everything was only a few minutes away.

The pool heater was being worked on so I didn’t get to swim because the water was too cold.

The staff was very friendly and the hotel was extremely clean.

My pillows were a bit too soft and some of the channels on the TV faded out and we couldn't get them to come back on. Other than that I was extremely satisfied.

Nothing

I reached out to request a change date and I didn’t get a REPLY AT ALL . So unprofessional.