Sydney Junction Hotel

before: the artdeco building. after: nothing

I stayed at Sydney Junction Hotel on 10–11 January 2026 (2 rooms booked via Booking.com). The stay itself was barely acceptable, although one of the rooms (Room 8) had a strong unpleasant smell and we had to request a change. However, the main issue occurred after check-out. Despite the accommodation being fully prepaid through Booking.com, the hotel charged an additional AUD 77.41 to my credit card without any authorisation. The charge was processed before my check-out, and there was no interaction with staff at the time. No explanation or invoice has ever been provided. I raised the issue with hotel staff and followed up multiple times. Staff acknowledged the charge and said it would be handled by management, but nearly 3 months(83days) has passed with no response, no explanation, and no refund,nothing. This kind of unauthorised charge and lack of accountability is very concerning. I would strongly advise future guests to carefully monitor their credit card transactions after staying here.

The location was very convienent but being so close to the train with the boom gate shutting all the time was very noisy. They train beeps every time it takes off to move. A

We rang before booking because they have Karaoke on a Friday night. We were assured you couldn't hear from the rooms. They must have put us over the main area because we heard everything - including the bad singing - until 2am and we had to be at the airport at 6:30am. A group of people came back at 1am and doors started banging closed for over a hour because everyone had to use the shared bathroom.

The staff were the best excellent people in the world exceptional I think that your security guard needs a little bit of weight though doesn't really convince me

The rooms were dirty in the corners you need to clean them

Nothing.

Everything.

Nothing.

Everything.

Was booked in and my reservation was charged, was cancelled without my knowledge. Staff didn't care....referred to booking.com as a third party problem. Happens all the time they said. I am calling Mastercard to press a fraud dispute. REF 5879818560 31st January 2026. Reservation cancelled by ANUT. Sharon says it happens all the time. So don't book here. No regard for customers. Run by IRIS Group

No service, charged but no room