Pullman Phu Quoc Beach Resort

Everything, attention to detail was great. Staff were friendly. They prepared our room neatly with a message for us and sweets

Nothing

준 럭셔리급 만족도 높음 객실크기 구조 대체로 만족 조식 뷔페, 디너 대체로 만족

킹사이즈 침대 다소 불편

What is not to like. The resort location and and the rooms are clearly great but the service is at a different level. Friendliness of the staff and care they take in their work is visible. My wife does not eat eggs and when one staff member learned that, she arranged for an eggless pancakes for her. She even asked next two days if she would like eggless pancakes. Next time I visit Phu Quoc, I am definitely staying here again.

Sengene var gode - suiten var fin - ikke imponerende - stranden var ren men ret kedelig

Larmen på gangene startede kl. 7.30 - Alt for meget påtaget luksus, føltes som en pengemaskine - suiten lå lige ud til stien, hvor folk gik og kunne kigge lige ind - så ikke meget privatliv på terrassen. Alt for mange personaler forstod ikke engelsk tilstrækkeligt - service på restuaranten var ikke prangende, de kunne ikke finde ud af, at serververe maden samtidig, så vi kunne spise sammen som familien. Drikkevarer havde de havde heller ikke styr på.. Vi oplevede flere gange, at en tjener ikke lyttede eller holdt fokus, når vi bestilte. For os var det ikke et luksus ophold og eller et luksus hotel. Vi var på andre og bedre Resorts med bedre beliggenhed, flottere strand, meget mere ro og nærvær. Maden var bedre, servicen var højere - selvom prisen var næsten halv pris - Pullman var desværre ikke det ophold vi drømte om og ikke noget for os. Det var simplehen al for påtaget, så meget, at det blev irriterende...Vi kommer ikke igen...

Le personnel est très agréable Mr Ele à l'accueil s'est très bien occupé de nous . Les chambres sont propres, piscine propre et la plage aussi très propre. Le petit déjeuner un des meilleurs buffet hyper complet. C'est intéressant pour un séjour calme à l'hôtel. Par contre pas le meilleur emplacement.

The staff in all different departments is very helpful and friendly. The wellbeing of the guests are them very important. They take care of everything right away!

The resort has beautiful view and good ocean access. The facility is clean and good.

We had air condition problem in one of our 2 rooms for more than a day before you finally figured out what it was to fix. The tennis / pickleball court can use more shade if possible. It was too hot!