Host & Stay - Gun Gutter House

Quaint cottage. Good refurbishment with quality fixtures and fittings Quality equipment Comfortable Good quality bedding The supply of coffee, tea etc The supply of cleaning materials

The cottage felt a bit damp and needed airing Couldn't get the heater in the double bedroom working The alleyway leading to the cottage needed a good sweeping and there were 26 dustbins to contend with We had no hot water to begin with The bathroom tiles, although nicely done needed a good clean

Property clean, good amenities, excellent location.

The property was very good, but the experience with Host and Stay (the leasers) was terrible. Unlike every other property I have ever booked, from booking you are then subject to an email avalanche. The first tranche is an attempt to extract more money via a hefty damage deposit or waiver (which is not clear at booking). The payment system for this doesn’t work, and customer service is difficult to get hold of and, once you’ve got through, clearly an outsourced call centre. The deposit is mandatory so you don’t get any property details till you’ve paid. In my case I paid and was then told via one of their numerous emails that I hadn’t (so no check in / location info was provided). Cue numerous attempts to resolve the situation. Then there are numerous emails telling you to verify yourself. All in all, the whole booking experience was full of admin and very cumbersome - no other holiday rental I have ever experienced makes you go through this. I would never stay at a Host and Stay property again, which is a shame because the property itself was very good.

Location

Tastefully renovated little cottage that was warm, comfortable and very accommodating for families, in particular the availability of board games for rainy days.

Availability of parking proximal to the cottage. There’s a public car park 10 minutes away, however is a pain when it’s pouring down rain and blowing a gale.

Visited with my partner and our small dog. Lovely weekend, fantastic location so central. Everything we needed. Lovely size for us but could be a squeeze for 4 people! We would return again if we visit Staithes in the future!

Nothing everything was lovely

Sitting room could have more comfy seats and tv should be bigger

Very clean, beautifully refurbished and very cosy.

Small amount of fuel for fire for first evening.

Great little place to stay, all correspondence with the hosts was straightforward