JW Marriott, Anaheim Resort

The hotel itself is aesthetically beautiful, with clean, well-kept rooms that made for a very comfortable stay. The property has great potential, but there were a few areas that left me disappointed. The gym, while spacious, felt underutilized. Adding a cable station or a Smith Machine would elevate it into a truly top-tier fitness center. The pool, unfortunately, is positioned so that it falls into the shade shortly after noon, which really limits its appeal for guests who want to enjoy the sun. I was also surprised to find that there was no jacuzzi, which would have been a welcome amenity. My main concern, however, was with the service. When my wife checked in ahead of me, she experienced repeated flirtatious comments from a staff member, to the point that she felt uncomfortable moving around the hotel alone. This was deeply upsetting and unacceptable, and it left me extremely offended. In addition, service at the wine tasting event on the rooftop was not ready at the advertised 5 PM start time, leaving guests waiting about 15 minutes before it began. Finally, when we asked a simple question at the front desk, one staff member responded in a condescending way that did not reflect the level of professionalism I expect at a hotel of this caliber. While the hotel is beautiful and has qualities worth appreciating, the lack of professionalism and inappropriate behavior from staff overshadowed the positives. I stay at many hotels in the area, but will not return here.

Really enjoyed our stay.

A very nice property.

Rooms were nicely appointed, room service was delicious, and the staff was attentive and kind.

Nothing comes to mind.

From the moment we checked in, Joy made our stay at the JW Marriott absolutely unforgettable. We were celebrating our daughter’s second birthday, and Joy went above and beyond to make it special. He surprised both of our kids with balloons, shared helpful recommendations on where to go, and even told us where to watch the fireworks. This was our very first stay here, and thanks to Joy’s genuine care and attention to detail, it definitely won’t be our last. His warm hospitality and thoughtfulness truly set the tone for a memorable experience. Amazing service, Joy—you made our stay one we’ll never forget!

JW Marriott in Anaheim is beautiful property. Our hotel room was clean and my family loved the location. We felt safe and were able to walk to Disney World, retail shops and restaurants. We enjoyed our stay, the staff was very professional and helpful. I would recommend it to everyone.

We stayed at the JW Marriott Sept 8-12, absolutely loved the property and the staff where amazing. We traveled to LA for the Oasis concert, then went to enjoy 4 days at Disney Land/Anhiem. We could not have picked a better couples property. For anyone wondering about the location, it is a 3-5 minute walk to the Toy Story free bus shuttle. Your dropped off at the park's main entrance, it's super easy to use and runs late. Great food, gluten free options, beautiful gardens and roof top bar. Big shout out to the front counter staff, especially, I hope I have his name correct "Joy" who had sent bath salts up to our room for my wife after long day in the car...We will definitely recommend and be back again. Thanks for a great week Jason