Higashiyama Niseko Village, a Ritz-Carlton Reserve

態度親切

客房服務常答應了卻忘了（2次） 收費錯誤，最後離去的時候補刷了一大筆金額但卻沒有說明告知，還是我們離開之後發現金額不對（差了日幣24萬，並非小金額）、再打電話回去詢問、才解釋是他們checkin時犯的錯誤…😨 我覺得整個服務水平非常的沒有到達頂級五星飯店應該有的水平 以後絕不會再去住宿、也不會推薦任何朋友去。

World class hospitality. Classy design. Privacy.

Breakfast could improve

We just had a great stay at the Higashiyama Niseko Village over the New Year holiday, and we left feeling blissfully pampered at this luxury property. To be sure, this hotel isn't a mega-resort, nor does it bill itself as one. Instead, you will find a quiet haven, away from the bustle of Hirafu and with white-glove service. We have to compliment Genesis in particular, who ensured that our stay lacked for nothing, and who made us feel cared for every day. We also marveled at the courteousness and efficiency of the housekeeping staff, who kept our suite spotless and tidy in a completely seamless way. Also of note: although the hotel itself has limited dining options due to its boutique size, the Niseko-Yo village is just a 5-minute walk away, including a covered "magic carpet" lift system to take you uphill. There, you will find at least a dozen dining (and shopping) options, including Japanese, Chinese, pizza, desserts, and more. In short, if you are looking for a lively apres scene, or the amenities of a large resort, the Higashiyama may not be the place for you. But for real boutique luxury experience with warm and personalized service, this hotel punches way above its weight.

Service was exceptional from arrival to departure. The shuttle transfer from Kutchan Station, check-in (kindly assisted by Ally from Malaysia), and the personalised tour of the hotel and room were all handled with great attention to detail. The staff were consistently professional, warm, and attentive throughout our stay. The ski-in/ski-out access is a major highlight, with on-site ski equipment rental, private lockers, and well-organised ski lessons, making the overall experience very seamless and convenient. Niseko-Yo Village is just a short walk away, offering a good selection of dining options and a pharmacy for daily essentials. The public onsen was serene and uncrowded. While the outdoor onsen has a somewhat limited view, the in-room private onsen more than made up for it with a beautiful Mt. Yotei view, which I truly enjoyed.

One area for improvement: after draining the in-room private onsen, a persistent draining noise continued for several hours and affected sleep quality.

FABULOUS STAY AT RITZ CARLTON RESERVE NISEKO - HOKKAIDO As a “Titanium Elite Member” I can highly recommend this RCR as a perfect stay for those who enjoy pure relaxation through harmonious combinations of extra luxury & exquisite service, superb rooms & boutique facilities, unobstructed views of mount Yotei and purity of nature with lots fresh air! This RCR is a10/10 mainly because of its Team, lead by the Hotel Manager Ms. Yolanda H., who was always around to say hello and assist, wonderful. The Duty Manager Mr. Genesis S. was our assigned contact at the Reserve upon check-in and he indeed took care of us basically 24/7 … he is a fantastic host and extremely knowledgeable about the local areas and also assisted us greatly for our day-outings including a trip to Sapporo. The restaurant & bar team was likewise amazing and a special thank-you to Mr.Rajitha, Ms.Rezel, Mr.Nut but also to all the other wonderful employees including the Chef (sorry forgot his name but I think he was from Malaysia) who came out to our table to assist with some of our special requests and all his food came out absolutely delicious and beautifully presented! We ate across the menu and we were very impressed with specifically the Hokkaido Wagyu Tenderloin, Hokkaido Scallops, Cod Fish and the Hokkaido Pork Chop plus the most amazing Hokkaido Mushroom Soup! Mr.Rajitha who is the Head Bartender made some good wine recommendations and delicious Cocktails (Apero Spritz) plus very “strong & great” Burbon-Coke-Mix and most importantly he was an absolute charming host with enjoyable chit-chats! Housekeeping was likewise outstanding and a a special thanks to Ms.Beau and Ms.Guitar; they made-up the rooms and “turned-them-down” in a swift manner and often without even seeing them. We went for breakfast and when we came back an hour later the rooms were cleaned & re-stocked to perfection. The beds are fantastically comfy and the linen, as well as amenities of extra luxury quality. The highlight is the oversized hot-tub facing mount Yotei! The complimentary minibar and Coffee machine with premium coffee was another nice touch! We will be back and we can highly recommend this RCR!!!