Tru by Hilton Fort Lauderdale Downtown

Hello, I wanted to share my experience regarding my recent stay. Unfortunately, my check-in was not so great. Upon entering my room, there was a strong odor of sweat, cigarettes, and dirty laundry. On top of that, I noticed small bugs in my room each night, including roaches. The shower also leaked water all over the bathroom floor, which made it inconvenient and unsafe. Overall, these issues made my stay very uncomfortable. I hope management can address these problems to improve the experience for future guests. Thank you, [Randy ]

10/10

Need to improved the quality of cleaning

Location is not the nicest- there is a lot Of homeless people walking around that area and right next to me the train. Pool area was sometimes not cleaned. And it close way too early 9pm :( bfast as well finishes too early 9h30

The check in was great Shantell was very welcoming

Did not check in the area around this hotel is loaded with homeless people and unsafe, we just didn’t check into the hotel

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Parking is safe and hotel is clean and comfortable and close to the cruise port

Free breakfast above average Parking expensive Bed very comfortable Room very small

Two elevators broke down. Had to constantly ask for towels. towels. Breakfast luke warm to cold. Buffet ran out a lot. Staff very friendly