Stay Realm Logo

Discover

Hotels

Settings

Currency
Language
Loading...
4 / 10 Guest Rating

Casa La Joya Bacalar

Av 5 #1219 MNZ 6 Lt 10, Colonia Mario Villanueva Madrid, Bacalar, QROO, 77930, Bacalar, MX

Casa La Joya Bacalar - main view

About the Property

Private Beach & Terrace:
Experience a tranquil stay with a private beach to unwind and a terrace to enjoy stunning views.

Upscale Room Features:
Relax in comfort with Select Comfort beds, premium bedding, and modern amenities like smart TVs and complimentary wireless internet.

Convenient Location:
Explore nearby attractions such as Lake Bacalar and Laguna Bacalar Ecological Park, just steps away from Casa La Joya Bacalar.

Book now to experience the perfect blend of relaxation and adventure at Casa La Joya Bacalar.

Facilities & Amenities

Proposal/romance packages available
Free WiFi
24-hour front desk
Terrace
On private beach
Smoke-free property
Free self parking
Proposal/romance packages available

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Enjoy recreation amenities such as a private beach or take in the view from a terrace.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

4
Good4 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

A
AdlaiJNusUS
Verified booking
Couples
Standard Room
Stayed in Jan 22, 2025

"Not recommended!!! Don't waste your money!"

4.0

I made a big mistake of booking Casa La Joya for 4 nights without checking it's rating on TripAdvisor first. It’s low rating is warranted. The price per night was on par with U.S. prices. We wanted a place on the water so that we could easily kayak. The kayaks La Joya had were sub-par. They were sit-on-top with NO seats. There were only 3 kayaks and we were a group of 4 (in 2 units). Two of the 3 kayaks had no bungee cords to attach the paddles or cargo. Additionally, our unit was advertised as having a full kitchen which we wanted to do some cooking, heat leftovers, etc. The kitchen was only partially functional. There was no stovetop, only a 2-burner hotplate. There was an empty space in the counter for a cooktop, but it was covered with duct tape. Cookware consisted of 1 large soup pot and one mid-size skillet. For drinking, there were 2 coffee cups and one plastic cup. No teaspoons. No dinner plates. We reported the broken microwave on day-1 and nothing was done about it. There was a small coffee machine with pods provided but when we tried using it, the cup overfilled and the coffee was not hot. So to make instant coffee that we brought along, we had to heat water in the soup pot on the hot-plate. On day 2 we had trouble flushing the toilet even though we'd put no paper, etc in it. There was no plunger in the unit. We reported the problem in the a.m. and were told someone would come to fix it in 25 minutes. Later we were told the maintenance person needed to buy a part, even though no one had looked at it. Finally later in the afternoon, we were handed a plunger with no offer of help. We fixed it ourselves in 3 minutes. Having an unflushable toilet most of the day was quite unpleasant. There was not enough seating on the deck for more than 2 people. One of the 3 lounge chairs were broken at one level. And at the small outer cabana had 2 chairs that were chained to opposite sides along with one hammock, not conducive for even 2 people to sit by the water and chat. The good things were the A/C, the shower was good, the bed was comfortable and access to the water.

Helpful?
D
doreenv2025
Verified booking
Couples
Standard Room
Stayed in Jan 18, 2025

"Horrible - road ( you might wreck your car going there), felt unsafe - could not find it 🥲"

2.0

Looked for the place joya - third time in Bacalar ( Beautiful Place ) a bit of bugs . . . Never really found it - no address ??? - no sign etc Got charged - ( could not find it - ended renting another place, as it was getting dark) The worst Experience at finding a hotel in my 30 years of my travels - travel all my life for work & pleasure

Helpful?
C
chrissB72IY
Verified booking
Couples
Standard Room
Stayed in May 19, 2023

"Just Don’t"

2.0

Where to start ….. thought the night was going to end with gunshots ….. dirty disgusting common area with empty bottles and cocaine bags left …. No one cleaned up …. Ants everywhere …. Door had massive holes in it and construction next door…. Absolutely appalling .

Helpful?
V
Verified traveler
Verified booking
self
Standard Room
Stayed in Mar 25, 2021

"Good"

2.0

The property was located on a bumpy dirt road far away from town. No map was available. There was no toilet paper, no water bottles, no closet with no hangers or hooks. And the almost mute maid stole a very expensive ring of mine. The only saving grace was the night guard who was very helpful, but had no access to items needed. Don’t go there. It’s pretty in the fotos, but the waters are murky & brown!

Helpful?