Magnifique Atlantic Terrace Maison

We asked for a late check in and it was declined we asked for a special request which I thought was allowed with a €20 surcharge which we were willing to pay but we didn’t have a respond, we tried to communicate privately with Juliana and it wasn’t made clear that it could happen so we had to book another apartment because we didn’t want to get to Portugal and have no where to stay, you can see we made the booking through yourselves and we stayed at Beach House (Leirosa). When we eventually arrived the next morning the place felt damp and cold and we noticed that it wasn’t very clean and the aroma of mould and damp hit us as soon as we walked through the door but decided to carry on with our holiday and buy some cleaning products. We arrived back that night in the darkness and the place smelt damp the beds felt cold and damp, the landing light didn’t work and then in the light of day we noticed water had come through the ceiling into a room containing the washing machine and bbq which we moped it up. The whole place was damp, the mould in the bedrooms had just been lightly painted over, bubbling plaster and paint in the bathroom and bedrooms. The shower wasn’t working and we phoned Juliana and she came out with a workman to fix it which he did temporary and stated he would be back, we went out for the day and came back and it hadn’t been fixed and we were left with a very wet bath mat and bathroom floor to either clean up or live with. The accommodation was rated passable we are saying it’s unliveable because of the damp, mould in every room, no smoke alarms, non working fire extinguisher, water coming in the ceiling, mouldy plug sockets, a trip hazard into the dining room/kitchen. When we were able to gain access to the property we tried to sleep there and felt sick at the smell of the bedding and the rooms. You can now see on my account that I have now booked another apartment with yourselves. I am requesting a full refund from this booking.