Connect inn Gion-Shijo

Excellent location in Gion district. Easy access to subway, buses, and the 7-11. Don't miss the incredible Kenninji Temple just blocks away, among so many others. Surprise find was a Little Free Library across the street with books in English and Japanese. The vending machine on this block is also the cheapest around! The check-in location is a few blocks south of Kyoto Station, which is important to know, but was wasn't a problem for us as we arrived at the station anyways (the office will store your luggage for free there, or use lockers at the station). Although all their emails were in Japanese, the check-in staff spoke English and was very responsive to questions. Free wifi. Would return!

Perfect location and our room size was great. Went to the office near Kyoto station, as instructed. No one there. Got an email which said to proceed to the hotel. We were sent foyer entry codes, fill check in docs, then waited approx. half hour to receive room code. We received an email asking for a day to refresh linen, as we could get one change as we were staying more than a three days. No one showed with fresh linen. The day before we left we reported the fridge not working. Said they would be there by 5 pm to rectify. No one showed and never heard from them. Could really only recommend it for the location, not the management.

Room was very spacious and had a huge seating area. The property had a washer and dryer which is a big plus. It was a very convenient area that had many good dining options nearby.

Very nice property. Great location. Check in a little confusing but staff responded quickly to emails!! Wouod be useful if there were some hooks in bathroom to hang towels etc. Apart from that wonderful stay.

It wasn't clear at first when we booked as to how access would be to the property. Received several messages via the Expedia App which were useless for us since they were in Japanese. After several back and forth , the day before arrival we finally called the vendor number listed. It is then that we found out that we would need to go to the reservation office first to fill out papers and get access code . The office was not close to the Inn so we needed to take a taxi which was 10-15 minute ride. All this was not made clear when we initially booked this room. The location is great as it is close to great dining options as well as the famous Nishiki market. The room was a bit small but manageable. It was strange to find an empty unfurnished elevated area in the room which didn't seem to serve a purpose except maybe if one were to stretch our practice yoga? In any case highly recommend the location of the room but info needs to be clearer regarding the check in process.

Nice location easy to access

Great location that was a short walk to the station, convenience store, and local good options. The bed and tatmami mat were both very comfortable and the place was clean. Gave great amenities. Staff were also really friendly and helpful. The vibe of the place was also nice and the location was quiet and seemed like a neoghborhood so it was very enjoyable.

The hotel is in a great location, however we would never stay again. First, the check in office is not located at the hotel, and there are no staff present where you stay. We received a message 2 hours before our in that we needed to go straight to the hotel and not the check in spot. I I have data, we would not have known. Check in was not smooth and was done completely by ourselves. We messaged the staff two days in a row about heat becuase it was freezing, and received zero response back. Basically, be prepared to have 0 assistance from staff if there are ever any issues. Bathroom was dirty when we arrived and the toilet has a perpetual sewage smell coming from it. We are two unpicky girls in our 20s…. This was our worst stay in Japan by far! We did however enjoy the use of the laundry machine.

Great location and comfortable.

Horrible Booking Experience Despite making our reservation months in advance, our booking was abruptly canceled less than 24 hours before our scheduled check-in. This left us in a horrible situation as we were mid-travel, scrambling to understand and rectify the situation. Due to a lack of response via booking.com’s chat, we had to contact the hotel directly - incurring substantial roaming charges in the process. The staff expressed ignorance regarding the reason for cancellation and we were forced to rebook at a higher price! Upon arrival, we asked for an explanation from the staff responsible for reservations. In a situation that demanded accountability, all we received in return was a smile. If our experience is anything to go by, there's a real risk of being left stranded with no explanation! Potential guests should seriously reconsider their options and perhaps look for accommodations that value and respect their clients.

Property was in a great location. Apartment was clean. Check in process required going to a different place which was not nearby, this was a bit of a hassle.