VELA Dhi Udon Thani

Room,facilities,staff.

Nothing

Good

N/A

Starting with the positives. The room was big and clean. Shower was hot. Nice swimming pool and gym facilities. There could be a big improvement in two areas. 1. Breakfast. Hot buffet was lukewarm. As for the fried eggs - freezing cold. No top ups to food even though you've come in with plenty of time to eat. Staff aren't around, checking or being proactive e.g seeing the butter dish was clearly empty and replenishing it. Fruit flies present and no cover. Just a jug of filter coffee which surprises me for such a star hotel. 2. Customer service. On arrival to hotel early around 12.30, we weren't expecting to check in. The lady at reception asked us to wait 30 minutes and our room would be ready. We were very happy and waited. The staff member brought over the key when it was ready, and then told me that in future I'm reminded that check in is at 2pm. I didn't complain but I wasn't very happy seeing as I hadn't expected to get in to my room early. I found the interaction with staff lacklustre except housekeeping. No one even asked if we'd had a pleasant stay. The customer service in lower star hotels elsewhere in Thailand is much better

The hotel had a nice modern design and was clean

the hot water did not work properly. was very unpleasant

พนักงานดูแลดีมาก

การข้ามถนน หน้าโรงแรม ค่อนข้างยาก ไม่สะดวกต่อการเดินขมเมือง มันไม้เกี่ยวกับโรงแรมโดยตรง แต่เป็นสิ่งแวดล้อม ที่มีผลต่อการตัดสินใจเข้าพักด้วย

Good location

Noisy airconditioner

Lage und sauber

Hatte kleinen blutfleck auf dem Lacken Von einem Moskitostich Sofort wurden 600 batt verlangt für separate Reinigung angeblich