Hotel am Nikolaiort

- perfect location, right in the center - got clean instructions how to get to the parking and walk to the hotel afterwards - clean, comfortable - we only stayed one night and it was perfect, but would be great also for a longer stay - well-working wifi

Easy access to city. Overall very clean.

While it was freshly washed, there was a small stain on the bedsheet, nothing major, but noteworthy. Two issues, however, were seriously problematic: While all three of my devices could log on to the two networks the hotel provided, neither of my devices could access the internet itself, likely because the connection was too bad; i.e. every page timed out. The room I had was also in a problematic area for phone connection, as most time it was only on low level 4G. So using my phone as hotspot meant occasional outages - let alone, the added data volume cost using my non-German smart phone as a hotspot. Yet, for work, I depend on internet access. I was expecting this to happen after checking in, since the receptionist, who was otherwise friendly, seemed suddenly somewhat evasive and cagey when I asked about the wifi access, leaving me to guess it is an actual and persistent problem. Secondly, the shower cabin, while clean, had four moveable glass-door elements. Only one of the four had the necessary rubber isolation on the bottom, meaning that after taking a shower, the bathroom was inevitably more or less flooded. Given that a standard maintenance issue was not under control, as well as internet access is a problem, I cannot recommend this hotel to anyone travelling for business. While I saw after check-out that I'd received an email via booking.com inviting feedback upon departure (well, I didn't check my email for lack of internet), the receptionist did not ask me if everything was ok when I did check out, as is standard in all other hotels I ever stayed in. Respectively, not being asked directly, I reserved my feedback for this comment here.

The TV didn't work, the bedside lamps did not work either. No one to contact to speak about the issues and a helpline was not answered.

Everything!

Nothing