Element by Marriott Knoxville West

Loved this Hotel. Rooms are clean and comfortable. Great breakfast

The happy hour in the lobby was a pleasant surprise. Breakfast was great!

Breakfast was amazing Bed was so comfy, clean room Very friendly staff

It was wonderful

The water pressure in our room wasn’t good

The location was good for us, close to our friends.

Accessing the hotel through an abandoned parking lot was not the most welcoming. The breakfast service while adequate as far as Continental breakfast go, individually serving an entire hotel full of guests from behind a counter was disappointing. The first of three mornings, breakfast was very disappointing. Avocado toast or egg white “frittata’s” does not exactly reach a majority of guests taste. Not offering a breakfast protein was a miss for me. Our second morning, we were offered scrambled eggs and turkey sausage that was about as tasteful as cardboard. Our third morning we left the property and had breakfast elsewhere.

The room and the facility is actually good. The breakfast was decent.

I specifically booked a room with two beds because we are traveling with two teenagers. However, upon arrival, we were given a room with only one bed. When I brought this to the front desk’s attention, the receptionist confirmed that I had indeed paid for a two-bed room, but informed me that no other rooms were available. It was already midnight, and we had no alternative accommodations. The only solution offered was extra comforters so my children could sleep on the floor—not even a rollaway bed was provided. For nearly $300, this experience was extremely disappointing and unacceptable.

Everything

Nothing