Hotel La Estancia

The hotel room was great but no staff around to help. I didn’t have water the whole afternoon until late night and the next morning I was taking a shower and the water gone I have get out of the shower with soap and start yelling to anyone to help me and after 2 hours they fixed by the time I have to check out. They need Staff and a phone in the room to connect it to the office to get help

The property was absolutely beautiful & in a great location. The staff was so friendly & helpful.. I’m so glad I stayed here.. ’ll definitely stay here again!

Great stay in Ometepe. Definitely would recommend.

Me encantó la vista

I was charged an additional $30 at the property for my two children. The hotel room was not worth that much...We booked with Family because of the pool. However, the pool was out of service for 3 days and they didnt inform us beforehand. They did offer we stay at another hotel with pool but less fancy. The AC in the room was dripping so we had to be changed to another room. No one is eeeever at the front desk so it takes for ever for your issues to be solved. The only saving grace was the breakfast and some of tbe staff. Would NOT recommend.

Is wonderful and peaceful

I love this place. Nice and clean.

I cannot recommend this hotel due to poor security. There was no safe in the room so valuables were consequently unsecured and I had my credit card stolen from my bag left in the room whilst at the hotel. I can only conclude that this is a dishonest employee as the room was locked so it was someone who had access to keys. We did notice that the staff generally seemed surly.

No teléfono en el cuarto agua fría y caliente poca televisión muy pequeño

We stayed 3 nights at La Estancia in Feb 24. We had the suite on the 2nd floor and the view was fantastic. The property is beautiful, pool seems well maintained. The room was spacious and clean. The food was average. There is free breakfast but we almost had to beg to get a second cup of coffee. The service was not great; we didn't ask for anything the first 2 days, on day 3 we needed water and paper and I had to ask many times to many different people to finally get it. We did not feel very welcome; not sure if it was because we weren't Spanish speaking even though we tried to speak some. Overall, nice place with great potential but service could be improved.