Staybridge Suites - Nashville - Franklin by IHG

We booked a 2 bedroom suite at the Staybridge Suites because I was traveling with my husband and 2 children, 17 year old boys. When we arrived at the hotel, we were told that they were sold out of the 2 bedroom suite and instead, they said they would put us in rooms right next to each other.  I asked if there were any adjoining rooms and they said no.  I explained that it was just the 2 boys and me, so we really needed a 2 bedroom suite/adjoining rooms because the boys are minors and I needed to watch them.  Bethany said the best she could do was 2 rooms right next to each other, so she gave me the keys to 2 rooms and sent us to the elevator.  She passed us on her way out of the hotel as we were getting in the elevator. When we got to the 3rd floor, I realized that I was booked in room 330 and the two boys, under 18 years old, were booked in room 221.  Not only were the rooms not next to each other, they were on completely different floors!  We went back to the front desk where I talked to Sam.  Sam said there was nothing he could do, he couldn't change our rooms, they were sold out.  VERY disappointed. One, that the room I booked was not available; two, that a reasonable substitute was not provided; three, that two teenage boys had to stay in a room by themselves on a separate floor than the booking adult; and four that staff didn't seem to care or be willing to problem-solve. This is completely unacceptable.

Location and room was great for our visit. Friendly lobby staff. Breakfast did the trick!

The room never got checked by housekeeping and we had to get our own towels and coffee in the lobby. Maybe a little later Sunday breakfast hours would be nice!

This was a quick overnight stop while passing through the area. Some issues noted in our specific room would be: Staining on the stools in kitchen area, dirty dishes in dishwasher, dirty counters, the refrigerator was very noisy, and the HVAC system, which the access door is in the bedroom, woke us up every time it clicked on. Sleep was lacking that night. We did not utilize the breakfast with exception of grabbing coffee but looked like the typical hotel offerings. Offers free laundry, which is a great bonus. Although it was busy (college golf kids staying), it was very quiet. The area was clean, apears safe, and had a ton of dinner options in the area. Overall, the hotel is a good option and would stay again if passing through the area.

The first lady I encountered at check in was very nice and helpful but the man who was the desk at checkout was not very nice and actually pretty rude. He did not even acknowledge I was standing there and acted like I was bothering him. I would not have expected such service at such a nice establishment. Very disappointed. Put a damper on a nice time we had in Tennesse.

Had the most comfortable bed I’ve ever been in while traveling.

Piscina coperta ben tenuta e pulita Parcheggio gratuito, camera grande con tutti i confort

Clean and spacious

Price, was told it was pet friendly and then they charges $100 for my support dog.