InTown Suites Extended Stay Columbia SC - Broad River

The manger Mike is very nasty an professional he don't no what's he doing or nothin

Nothing

The staff is rude. I book this hotel for my relative and the cleaning lady was rude. The facility doesn't open until 11 it was exactly 11 and my aunt was standing outside inquiring about checking in the cleaning lady opens the door " I'm just a cleaning lady The place opens at 11 you have to wait". Another incident is it was notified to the front desk more than once the fire alarm keeps beeping all night they stated they will look and never came. Because the staff leave exactly at 3pm my relative had no one to talk to about the fire alarm AGAIN, so my relative had to deal with the sound all night for two days. This place allows homeless people to stay as long as they pay, but the staff is RUDE they treat the people who need help like crap not guest which is sad. You really need to do better! And check your staff.

The property is not very clean. I read other reviews about roaches and it is true-there are roaches. I could tell the room hadn't been dusted or vacuumed.

Traveling across country and at about 3 hours away I called to confirm check in time only to be informed that they didn't have a room for me. They had a reservation, but no room. Called their corporate office and was basically told "tough". After I hung up, they cancelled the room, but had the audacity to charge me two nights later. Expedia is working on my refund. Registrations mean nothing to this company. Don't bother.

when i asked for an microwave. a d pillows. Those items were immediately provided.

Roaches everywhere. Staff Rude.. Police there constantly arresting people. Horrible. Stay away at all cost..

My reservation was postponed a day. Then was put in a room with knats, flooded sink, a leak in the walls somewhere(carpet was soaked , and definitely wanted a tub instead of a walk in shower