Mövenpick Resort Waverly Phu Quoc

Hotel is nice and shuttle service to/from airport is good touch, but service slightly inefficient. First time I've stayed in hotel where housekeeping doesn't complete before 5 pm and have to chase up or not do it at all. Breakfast service also slow in seating guests.

I spent a week recently here staying in the superior room 1 king bed,balcony,sea room. Room was great the view was amazing, nice and clean. There are a few things that let this resort down firstly the breakfast buffet, every morning the hot food section was cold the hashbrowns were like golden rocks, bacon,sausages and everything else in the hot section freezing cold. It was very much catered for the chinese tourists. It was dissapointing that you could only get a lift by the resort golf buggies at specific times to the front of the resort even when the buggies are just sitting there nobody is willing to take you or do anything extra out of the designated times. If going into town each day is important to you unfortunately the Movenpick owned bus into town only goes once day from 1800 till 2130 and you also need to pay for that bus trip its not expensive but I feel like they should offer different times to run into town throughout the day/night. It's the little things that let this resort down. Would i stay there again probably not.

出入大門接送時間可以長點

Well maintained and functional - but overall attitude of staff from reception to restaurants (except Aura staff) was unwelcoming. Additionally language barrier of English is a challenge and there is no staff to help clarify.

Could not pay me to stay at this property again. Staff- non responsive, rude and no sense of service. Property/rooms- property keeps aircon off to save money. Pillows and rooms smell of mould and sweat. You get what you pay for. However, I would not rate it 5 stars. More like a 3 star property,

飯店房間保養不佳，冷氣年久失修！入住一個晚上只給四瓶水，第二天只補了三瓶？！ 整體感受不佳

Nice bathroom and room deco. Room is spacious. Kids loved the chocolate bar and the pool. Breakfast has a great variety of food but closed a bit early.

폼파티가 너무 재미있었어요! 바다가 예뻐요!

So far, the worst customer experience I’ve had in a hotel. The front desk staff is unpleasant — it almost feels like you're bothering them by asking simple questions. Even the simplest requests, like being shown to the right door, turn into something complicated. The hotel is huge and soulless. Very disappointed — I do not recommend this place.

素晴らしいホテルです。 スタッフの対応や、施設も最高です。 ホテルの中で過ごすにはとても良いと思います。 ただ、周りにレストランやカフェ、お店が少ないのが少し残念な点です。