Brunswick in Brighton and Hove by 9S Living

It was spacious, comfortable, and in a great area. The snacks provided were a great touch and the apartment was great for a few nights in Brighton for my graduation.

When we complained about how filthy this place was and that for the price we had paid we expected AT LEAST a standard clean. The owner of the property sent a cleaner to do a better job (which should’ve been done in the first place) for our final second night. However this experience massively affected our holiday and was very disappointing, with no refund offered for our first nights stay.

The entrance to property were met with extremely slippery moss and leaf covered steps down to a dark basement apartment. The entire apartment had clearly not been cleaned prior to our arrival - food from previous guests left, stains on the towels and bedsheets, hairs in the beds, hair in the shower drain and a consistent damp smell throughout the entirety of the apartment. We felt extremely uncomfortable staying here, having to call booking.com customer service at midnight. With the extortionate price of this place for two nights, we were massively disappointed and exhausted from the discomfort of this place. I must add that there were also insects coming into the back bedroom from holes in the wall, disgusting.

The location was good, and Jin was responsive to messages sent.

As far as I recall, the listing did not mention that it was a basement apartment with steep steps, and the pictures did not show this. Unfortunately, there was a damp smell from it being a basement apartment. In addition, the bedding and towels were not particularly clean. I think the owner may not be aware that the cleaning company is not doing an adequate job.

Location was great, communication with the host was great. All facilities worked really well.

Double bedroom could do with a dehumidifier as smelt quite damp. Although the apartment is a basement apartment which might explain it.